Location & Delivery

  • Where is POPARO located?

    Poparo is headquartered in London, United Kingdom. Additionally, we maintain operations in the United States, Europe and Asia. Materials used in our designs and artwork come from a network of European suppliers, including partners in Poland, France, the UK and Italy.

  • Does POPARO ship internationally?

    To make sure that our customers have the best experience possible, we currently ship to the United States of America, United Kingdom and select European destinations, with more locations coming. Shipping fees may vary depending on your options, and can be seen on our Shipping & Delivery page. For more information on prices, shipping & delivery, visit here.

  • How long will it take to receive my order?

    Artwork typically takes up to four working days to be crafted, quality checked and approved for dispatch. Shipping times vary by region, with the fastest available options for the US and UK.

Returns & Exchanges

  • Can I exchange an item?

    In addition to our returns policy, we offer discretionary exchanges – some items are no longer in stock, or have postage limits/restrictions, so exchanges may not be possible in these cases. The best way to initiate an exchange is to simply return the original item, and select a different item through a new purchase. You can find more detailed information here.

  • What is the return policy?

    Poparo offers a 14-day returns policy, with a free return label for UK customers. Just let us know if you'd like to initiate a return and we will be glad to assist you. For more information, please check our return/refund/exchange policy here, where you can learn about returns and/or start a return.

  • How do I make a Return?

    Returns at Poparo are easy: simply start a return here (fill out the short form with your order number and we will send all required information to you via email. Please ensure that you request your return within the window (from delivery). Read more about Poparo Returns on our returns page

Contact & Other

  • What payment methods does Poparo accept?

    We accept all major payment methods, including Visa, Mastercard, AMEX and more. Payments & returns are handled securely by Shopify, with PCI-compliant servers; 3D Secure checkouts; and Payment secure checkouts.

  • How can I contact Poparo?

    Firstly, you can email us at support@poparo.com. Alternatively, leave a message (with your contact info) via our chat (when online) or our contact page. We aim to respond to all messages as soon as possible – this may take some time depending on your time zone (the team is based in the United Kingdom).

  • I never got my order, what to do?

    Most shipments are delivered via tracked services, so in this unlikely instance, contact us and we will double check the status with the courier. If the items have not been successfully delivered by the courier, we will escalate the matter and ensure that you receive what you've ordered or a suitable alternative/refund (if applicable). Please make sure that you tracked your order from the courier's tracking page.